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Seritta was wonderful and knowledgeable. She provided such excellent customer service that I was able to walk myself through a test run so that I can get reimbursed when I try to do it for myself.
- DavidUNA RESEÑA DELIRANTE PARA:
Seritta Moore, Member Service III
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Mel is so helpful and patient. She knew how to answer all my questions until I fully understood the process of submitting claims. She helped me better understand my insurance benefits. Thanks, Mel
— ClaireUNA RESEÑA DELIRANTE PARA:
Melanie Amar, Member Service I
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She was so professional, polite, and thorough. Instead of just telling me to call you guys on the day of my procedure, she got me and the facility on the line to do the payment ahead of time vs. the day of. It took some time but she was so patient. Great example of amazing customer service!
- TashaUNA RESEÑA DELIRANTE PARA:
Judy Ann Genabe, Member Service I
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Ayana Temple was quick to resolve my issue, and more importantly, took the time to explain how the issue would be resolved and what to expect after our call. A great customer service experience that made a challenging situation easier to navigate successfully.”
— PatriciaUNA RESEÑA DELIRANTE PARA:
Ayana Temple, Member Service III
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Ms. Berna was sooo helpful in assisting me with getting my hearing aids today! I really appreciate her willingness to go above and beyond to ensure the difference was successful and as a nurse my hearing is vital to my everyday duties. I think she is an angel. God sent her to help me today!
— EmilyUNA RESEÑA DELIRANTE PARA:
Ma. Berna Tajan, Member Service I
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Service was fabulous. Danielle was knowledgeable, considerate, and efficient. Everything you could ask for in a customer service rep. My problem was not run-of-the-mill, but she solved it, with skill and efficiency.
— LouieUNA RESEÑA DELIRANTE PARA:
Danielle McLaughin, Member Service III
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YOU WERE AMAZING! EXPLAINED EVERYTHING TO ME PERFECTLY. YOU WERE VERY HELPFUL, PLEASANT AND FRIENDLY! IT WAS A PLEASURE SPEAKING WITH YOU 🙂 THANKS AGAIN!
— MelanieUNA RESEÑA DELIRANTE PARA:
Daryan Revell, Member Service I
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This is my second encounter with Rose Ann Dela Cruz and just like the first time, she answered my question patiently and professionally. It’s like I have a “friend” at Difference Card who can respond to your queries free of judgment.
— AminaUNA RESEÑA DELIRANTE PARA:
Rose Ann Dela Cruz, Member Service I
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Extremely helpful and knowledgeable. walked me through the process of submitting my claim….very patient!!!
— AndreUNA RESEÑA DELIRANTE PARA:
Mukthar-Quinn Ensano , Member Service I
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This is my first experience with using the Difference Card and I was a little confused how the process works, but Daryan explained it perfectly and answered all my questions. Thank you, Daryan!!
— HannahUNA RESEÑA DELIRANTE PARA:
Daryan Revell, Member Service I
