Careers

Join Our Team

Client Success Specialist II – Remote

The goal of this position is to delight our clients through superior customer service and relationship building. This position helps external and internal customers by answering questions, fulfilling requests, providing education about health care, and resolving problems that may arise. This position will service external and internal customers via phone and SalesForce queues email. This position answers a high volume of calls and cases on a daily basis. In addition, travel to client meetings is expected periodically.

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Sales Support Analyst – Remote

This position works as a support analyst on the sales team. This role requires an individual who is professional and exhibits the determination and self-motivation to work independently on new projects to help drive growth. The primary goal will be to support the Northeast New Business Sales Team. Ideally the candidate would be a team player with a great attitude and the ability to work in a fast-paced, ever-changing environment.

· Help with business development by qualifying web leads

· Assist in the set-up of New Business Exhibits in the Online Quoting Tool

· Find opportunities for automation within the sales team processes

· Maintain the online quoting tool plan database

· Internal support and back up for the Senior Sales Consultant team.

· Print production support for new business opportunities

· Present a positive image of the Difference Card in the marketplace.

· Other relevant duties as assigned.

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Senior Sales Consultant – Fresno, CA

This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

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Senior Sales Consultant – Morristown, NJ

This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

Apply Here

Senior Software Engineer – Remote

The goal of this position is to support our internal development and integration projects. This position requires:

  • Meeting with internal clients to determine platform needs.
  • Defining and implementing core architectural application components
  • Designing, coding, and implementing internal applications
  • Testing the stability and functionality of the application.
  • Troubleshooting and fixing bugs.
  • Maintaining the security and integrity of the application software
  • Analyzing project objectives
  • Building new applications
  • Creating APIs to integrate internal and external applications creating custom workflows, and troubleshooting application errors

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Client Success Manager – Remote

The position of the Client Success Manager coaches and manages Client Success Team members. The goal of the Client Success Manager is to ensure the team:

  •  is supported, coached and developed, so as to be a great place to work.

•    Delights our clients, through superior, extraordinary customer service, measured through high NPS, customer satisfaction surveys, and a 95% retention rate.
•    grows through client adoption of additional products and efficiencies that drive margin expansion.
•        Hire, Train, Manage, a team of individual contributors including Client Success and/ or Account Executives. Manage performance plans and make recommendations to terminate employment when appropriate.
•        Design and implement solutions, processes and protocols that create long term solutions for customers while generating additional revenue for The Difference Card.
•        Build Customer Loyalty and Decrease customer churn. Assess Customer Needs and ensure team knows how to assess customer needs.
•        Design training curriculum, create and deliver curriculum so that our team is positioned successfully to deliver superior customer service.
•        Design and implement customer focused solutions within the department that drive our business forward and directly impact our company goals of growth, service, and great company culture.
•        Oversee and monitor daily activities such as team schedules, inbound contact volume received via contact center and email and ensure appropriate service levels and turnaround times are achieved.
Support the team on a day-to-day basis with questions and coaching to ensure a positive client experience.
•    Ensure the team services clients in such a way so that key performance indicators (KPI’s) for the department of productivity, optimal resolution time for inquiries, high customer satisfaction, and high quality are met:
o    Creates referenceable clients
o    Generate outstanding post-service satisfaction surveys and a high NPS
o    Renew year after year with The Difference Card
o    Cross Sale and Upsale to increase the value of the book of business.
•        Develop and preserve relationships with our client and broker customers through proactive and consultative discussions. Advocate for clients and solutions for clients.
•    Management escalations with accountability and integrity.
Ensure team can attend and lead customer meetings as needed, virtually and in-person to develop relationships and resolve issues. Attend and lead customer meetings as needed, virtually or in person. Forecast department resource needs, put forth staffing plans to ensure optimal client experience.
•    Identify, Collect, Document and Report trends and opportunities. Make recommendations for improvement.
•    Design and deliver department individual goals. Help Customer Success team members meet goals by consolidating and delivering scorecards, reviewing pipeline, providing consultative coaching and mentoring individual contributors.
•    Develop department career progression and grow team members through opportunities within the department and organization.
•    Other duties as assigned.

Apply Here

Accounting Manager – Remote

As part of our Finance Team, the Accounting Manager will own the end-to-end accounting processes from the day-to-day transactions to period-end account reconciliations, closing entries, and financial reporting, as well as implementing systems and policies and partnering with business stakeholders on ad-hoc projects.

Apply Here

Team Videos

The Difference Card Growth Conference

Here at The Difference Card we value our four core values of Passion, Accountability, Innovation, and Respect. We also value our employees and the time we get to share together at our yearly growth conference. Take a peek into our world and discover what makes The Difference Card a special place to work.

 

Team Videos

Leadership Development Retreat

Leadership development is just more fun when you spend it in the beautiful mountains of Vermont!

Our People Leaders gathered at Stratton Mountain for three jam packed days of presentations, outdoor team building activities and delicious meals.

As you can see, we had a blast participating in all the winter activities. snowboarder We are geared up and ready for our leaders to drive Difference Card success in 2023!

Team Videos

The Difference Card Growth Conference

Here at The Difference Card we value our four core values of Passion, Accountability, Innovation, and Respect. We also value our employees and the time we get to share together at our yearly growth conference. Take a peek into our world and discover what makes The Difference Card a special place to work.

 

Team Videos

Leadership Development Retreat

Leadership development is just more fun when you spend it in the beautiful mountains of Vermont!

Our People Leaders gathered at Stratton Mountain for three jam packed days of presentations, outdoor team building activities and delicious meals.

As you can see, we had a blast participating in all the winter activities. snowboarder We are geared up and ready for our leaders to drive Difference Card success in 2023!

Creating innovative benefit solutions paired with superior service.

At The Difference Card, we believe that a world with affordable healthcare can exist.

The Difference Card mission and core values

Meet Some Of Our Team

“I joined The Difference Card because I saw an opportunity to change member’s lives by alleviating some of their out-of-pocket medical expenses and creating more educated consumers with every conversation I have.”

-Karli, Member Service Representative

I joined The Difference Card team because I was eager to find a company that offered a product that was truly trying to “Change the Game” when it comes to containing healthcare costs.  As a former educator in the public sector, I firmly believe in the importance of high-quality benefits at a price that is affordable for everyone! I love being able to build upon those relationships with my teams of driven colleagues, our loyal clients and trusted strategic partners; I have sincerely found a home with The Difference Card.

-Jourdan Englert, Client Retention Team Leader

I joined The Difference card because I believe in people who do things right. This company fosters core values that drive me daily. A passion for who we service, accountability to get it right, innovation for the future and showing respect in all we do. I am so proud to be a part of this amazing group of individuals who bring all of the core values to life!

-Renee Hoppes, Operations Manager | Customer Care

“I decided to join The Difference Card because of an amazing team I get to work with.  Having an opportunity to help our members in understanding their benefits in the best way possible is an absolute joy.”

-Ayana Temple, Senior Customer Care Specialist

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HELP US MAKE A DIFFERENCE

As an equal opportunity employer, our team leverages it’s diversity to make a difference in our members lives every day.

We Believe in Representation. Our Diversity and Inclusion Committee meets weekly to make sure employees are heard and respected every day in the workplace.

The Difference Card Today

  • 70% of our workforce is Female
  • 48% Minority
  • 31% Black
  • 9% Hispanic
  • 5% Asian
  • Leadership Breakdown: 47% are minority | 64% are Women

Diversity And Inclusion

The D&I Committee is an employee-led organization with executive sponsorship. Our teams come together to adopt the following mission:

  • Promote education and celebrate the diversity of our teams at The Difference Card, ensuring people can be met with open ears, hearts and minds.
  • Ensure through processes and policy that The Difference Card is an inclusive organization that eliminates fear and discrimination and promotes diversity at all levels of the organization.
  • Ensure we use our collective voice and power to advocate for justice in our communities
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Benefits Made For You

Our employees are at the heart of what we do. We offer a rich set of benefits to provide our employees with the best possible work/life balance.

How We Take Care Of You:

  • Health Insurance Benefits with $0 copays
  • Dental and Vision Insurance
  • 401(k) Retirement Plans with Employer Match Program
  • Employee Assistance Programs (EAP)
  • Telehealth + Virtual Care
  • Incentivized Wellness Programs through Healthy Difference
  • Access to HSA, FSA, DCA, and Commuter Accounts
  • Discount Programs
  • Paid Family Leave in Qualifying States
  • Paid Leave Including:
    • 10 Paid Holidays Annually
    • Paid Sick Time
    • Paid Volunteer Time
    • Paid Vacation Time
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We Want To See You Grow!

The Difference Card knows you are amazing, and we want to help you continue to grow professionally and personally.

How You’ll Grow With Us:

  • Interdepartmental Training
  • Career Courses Available with Reimbursements Offered
  • Monthly Performance Reviews with 360 Feedback
  • Peer Support Groups
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