-
She was so professional, polite, and thorough. Instead of just telling me to call you guys on the day of my procedure, she got me and the facility on the line to do the payment ahead of time vs. the day of. It took some time but she was so patient. Great example of amazing customer service!
— TashaRAVING REVIEW FOR:
Judy Ann Genabe, Member Service I
-
Mel is so helpful and patient. She knew how to answer all my questions until I fully understood the process of submitting claims. She helped me better understand my insurance benefits. Thanks, Mel
— ClaireRAVING REVIEW FOR:
Melanie Amar, Member Service I
-
Ms. Berna was sooo helpful in assisting me with getting my hearing aids today! I really appreciate her willingness to go above and beyond to ensure the difference was successful and as a nurse my hearing is vital to my everyday duties. I think she is an angel. God sent her to help me today!
— EmilyRAVING REVIEW FOR:
Ma. Berna Tajan, Member Service I
-
Seritta was wonderful and knowledgeable. She provided such excellent customer service that I was able to walk myself through a test run so that I can get reimbursed when I try to do it for myself.
— DavidRAVING REVIEW FOR:
Seritta Moore, Member Service III
-
Ayana Temple was quick to resolve my issue, and more importantly, took the time to explain how the issue would be resolved and what to expect after our call. A great customer service experience that made a challenging situation easier to navigate successfully.”
— PatriciaRAVING REVIEW FOR:
Ayana Temple, Member Service III
-
Extremely helpful and knowledgeable. walked me through the process of submitting my claim….very patient!!!
— AndreRAVING REVIEW FOR:
Mukthar-Quinn Ensano , Member Service I
-
This is my first experience with using the Difference Card and I was a little confused how the process works, but Daryan explained it perfectly and answered all my questions. Thank you, Daryan!!
— HannahRAVING REVIEW FOR:
Daryan Revell, Member Service I
-
Service was fabulous. Danielle was knowledgeable, considerate, and efficient. Everything you could ask for in a customer service rep. My problem was not run-of-the-mill, but she solved it, with skill and efficiency.
— LouieRAVING REVIEW FOR:
Danielle McLaughin, Member Service III
-
YOU WERE AMAZING! EXPLAINED EVERYTHING TO ME PERFECTLY. YOU WERE VERY HELPFUL, PLEASANT AND FRIENDLY! IT WAS A PLEASURE SPEAKING WITH YOU 🙂 THANKS AGAIN!
— MelanieRAVING REVIEW FOR:
Daryan Revell, Member Service I
-
This is my second encounter with Rose Ann Dela Cruz and just like the first time, she answered my question patiently and professionally. It’s like I have a “friend” at Difference Card who can respond to your queries free of judgment.
— AminaRAVING REVIEW FOR:
Rose Ann Dela Cruz, Member Service I
