Careers

For a complete overview of this role, please review the full job description. The Ops Manager will lead and support a claims team by ensuring high-quality service delivery, meeting performance and service level goals, and driving operational efficiency. This role includes coaching team members, overseeing workforce planning, analyzing claim trends, and implementing best practices to improve customer satisfaction and productivity. The position also requires collaboration across departments, managing remote and offshore teams, and supporting training, hiring, and performance management to prepare the organization for continued growth.

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For a full overview of this opportunity, please review the complete job description. The Difference Card is seeking a detail-oriented professional to manage member enrollment processes, validate data accuracy, and support file integrations with payroll vendors and insurance carriers. This role involves auditing enrollments, collaborating with internal and offshore teams, identifying data trends, and using SQL to streamline processes and resolve issues. It’s an ideal position for someone who thrives in a fast-paced environment and is passionate about accuracy, efficiency, and delivering high-quality service.

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The Director of FP&A will lead enterprise-wide financial planning, forecasting, performance reporting, and strategic financial analysis for The Difference Card. This highly visible role partners closely with executive leadership to deliver financial insights that drive decision-making, profitability, growth, and operational performance.

The ideal candidate combines deep financial modeling and analytical expertise with strong business acumen and executive presence. This person will translate complex financial and operational data into actionable recommendations, lead planning processes, and support strategic initiatives including M&A evaluation.

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The goal of this position is to delight our clients through superior customer service and relationship building. This position helps external and internal customers by answering questions, fulfilling requests, providing education about health care, and resolving problems that may arise. This position will service external and internal customers via phone and SalesForce queues email. This position answers a high volume of calls and cases on a daily basis. In addition, travel to client meetings is expected periodically.

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The Member Education Coordinator will play a critical role in guiding our members through the open enrollment process. The Member Education Coordinator is responsible for scheduling, creating content and conducting member educational open enrollment meetings. Additionally, the role will focus on creating ongoing member education communications and collateral that help deliver customized effective Difference Card Messaging.

This position requires extensive travel to various locations to conduct informational meetings, answer questions, and assist members with their enrollment choices. Travel will be extensive and up to 80% during October and November. The ideal candidate will be an excellent public speaker, proficient in creating and delivering presentations, and comfortable presenting to diverse audiences.

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The Implementation Specialist plays a critical role in bringing these solutions to life by onboarding new clients, coordinating across stakeholders, managing multiple implementations simultaneously, and ensuring a seamless transition to long-term account management. This role combines organization, communication, and client support to set every group up for success from day one.

The objective of the Implementation Specialist is to bring on new business that is choosing to implement creative cost containment strategies in such a way that allows Sales to succeed without having to implement the work they have sold and sets up clients for success.

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We are seeking a detail-oriented and analytical Finance Analyst to support key finance operations with a primary focus on commissions administration and treasury management. This role will be responsible for ensuring accurate commission calculations and payments, maintaining strong cash management discipline, supporting liquidity forecasting, and improving processes across both functions. The ideal candidate combines strong quantitative skills with a high level of ownership, accuracy, and cross-functional collaboration.

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The goal of this position is to support and advocate for our members by delivering accurate, timely, and compassionate assistance. This role focuses on answering questions, fulfilling requests, educating members about their healthcare benefits, and resolving issues through phone, email, and chat while maintaining high standards for quality, productivity, and customer satisfaction. Team members are expected to demonstrate accountability, problem‑solving skills, and a strong commitment to providing an exceptional member experience in a fast‑paced, high‑volume environment.

The Client Success Manager leads, coaches, and develops a team to deliver exceptional customer service, drive high satisfaction, and maintain strong client retention. They design processes, training, and customer‑focused solutions that improve efficiency, enhance loyalty, and support company growth. The role includes overseeing daily operations, monitoring performance against KPIs, managing escalations, and fostering strong client and broker relationships. Additionally, they handle hiring decisions, resource planning, team career development, and continuous improvement initiatives within the department.

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This position works with broker distribution networks to retain and grow an existing client book of business. This role requires an individual who is professional and exhibits the determination and self-motivation to delight customers. Your primary goal will be to retain a book of employer accounts. Ideally the candidate would be a team player with a great attitude and the ability to work in a fast-paced, ever-changing environment.

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This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 5,000 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

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This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 5,000 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

See full job description below.

Apply Here

This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 5,000 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

See full job description below.

Apply Here

This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 5,000 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

See full job description below.

Apply Here

This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 5,000 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

See full job description below.

Apply Here