Announcing Extended Hours of Operation for Member Services
Key Takeaways A Quick Summary
Key Takeaways
- Effective May 1, 2023, the Member Services Phone Line will have extended hours.
- New Member Service Hours by time zone: Eastern 8:00AM–11:00PM, Central 7:00AM–10:00PM, Mountain 6:00AM–9:00PM, Pacific 5:00AM–8:00PM.
- During the extended hours both the phone line and live chat are available; toll-free number 888-343-2110 and live chat via the purple chat bubble on the website.
- The extension adds two hours of additional support so members can reach knowledgeable Member Service Team representatives when they need help accessing benefits.
- Outside extended hours members still have 24/7 self-service for account balances, ordering and activating new cards, and can use the DC Smart Mobile App (Apple App Store and Google Play).
Serving our members from 8AM to 8PM from coast to coast!
We are excited to announce that effective May 1, 2023, our Member Services Phone Line will be open from 8AM to 8PM from coast to coast!
This extension adds two hours of additional support for our members.
Healthcare is personal. Often when a member calls, it is because they or someone they love needs help accessing their employee benefits.
We aim to meet members when and where they are – including early mornings or late nights. We want to be there for our members when they need it most.
New Member Service Hours Starting May 1, 2023
- Eastern Time Zone: 8:00AM to 11:00PM
- Central Time Zone: 7:00AM to 10:00PM
- Mountain Time Zone: 6:00AM to 9:00PM
- Pacific Time Zone: 5:00AM to 8:00PM
How to reach us
During these extended hours, our phone line and live chat will be available for members to reach our world class Member Service Team.
Our toll-free number is 888-343-2110. To live chat with a team member, you can click the purple chat bubble in the bottom right corner of the website during business hours.
By extending our hours of operation from 8AM – 11PM ET, our members will be able to reach us during a time that best fits their schedule – whether by phone or chat.
We are thrilled to make this change and look forward to serving all of our members soon!
We’re Here For You
Our Member Services Team is filled with knowledgeable representatives who can assist you with any questions you may have and will help you gain a better understanding of how your benefits work.
If you need assistance outside of our new extended business hours, we are still here!
You will have access to account balances, the ability to order a new card, and activate your new card 24/7 when calling us after hours or you can download the DC Smart Mobile App.
