Community Health System Partners with The Difference Card to Streamline Administration and Elevate Employee Experience
A large, independent health system in Pennsylvania—employing over 1,500 healthcare professionals—was seeking to enhance its employee benefits offering while relieving the administrative burden on its human resources team. With over 300 participants enrolled in a Flexible Spending Account (FSA) and a cumbersome, manual COBRA administration process, the organization turned to its trusted advisors at Alliant Insurance Services for a better solution.
Alliant’s consulting team identified The Difference Card as the ideal partner to deliver a streamlined, integrated solution. They connected with Rachel Wilburn, Senior Consultant III at The Difference Card, who is based in the Pittsburgh area and has deep experience supporting complex healthcare clients.
Rachel proposed a comprehensive Third Party Administration (TPA) strategy that combined modernized FSA and Dependent Care FSA (DCA) services with automated COBRA compliance, all powered by The Difference Card’s industry-leading technology platform.
Simplifying FSA Administration and Elevating Member Experience
The new FSA program, implemented by The Difference Card, was designed to reduce friction for employees and HR alike. Leveraging advanced technology, the solution now auto-substantiates over 90% of member transactions, minimizing paperwork and improving usability.
In addition, The Difference Card’s customer support team provided extended service hours and an average call wait time of under 30 seconds—a huge improvement that didn’t go unnoticed by employees. This high-touch support model ensured a smoother experience during benefit elections and throughout the plan year.
Automating COBRA Compliance and Reducing HR Workload
Previously, human resource staff were manually tracking terminations and issuing COBRA notices—a time-consuming and error-prone process. With The Difference Card’s Enhanced and Automated COBRA Administration, the health system gained seamless integration with their payroll and human resource information systems at no additional cost. Now, when an employee is terminated in their system, COBRA notices are automatically generated and delivered—eliminating the need for manual intervention and ensuring compliance.
The Difference Card Impact
By partnering with The Difference Card, this healthcare employer:
- Improved the employee experience with better FSA functionality and responsive service
- Eliminated manual COBRA tasks, saving time and reducing compliance risk
- Streamlined administration through seamless integration with existing HR and payroll systems
The Difference Card continues to deliver value by reducing complexity, enhancing service, and helping organizations focus on what matters most: their people.
Discover Your Potential
Could your organization benefit from smarter benefit administration and better service?
Connect with a Difference Card consultant today or request a customized proposal to learn how we can help optimize your benefits strategy—and improve outcomes for both your employees and your bottom line.
