April 24 COVID-19 Update: A message from our CEO
Hello everyone-
Hope you are doing well.
We continue to strategically monitor the impacts of COVID-19 to our business. Call and claims volumes are down; industry experts are forecasting these volumes will return to normal in mid-June.
We are happy to report that client retention for May is higher than forecasted. We continue to monitor enrollment counts daily and they are remaining strong, with minimal decrease to our membership.
If there can be a silver lining to this situation, it’s thats we are learning more efficient ways to do business and streamline processes. Many of these new efficiences will be kept in place going forward.
Finally, a big thank you to our Customer Care Team! We value your ability to bring kindness and compassion to every interaction you have with our members.
Thank you to everyone in the entire team for continuing to work hard for our clients and members during this difficult time.
We will get through this together.
Be well,
Gregg Lehman, CEO
Key Takeaways
- We are strategically monitoring the impacts of COVID-19; call and claims volumes are down and industry experts forecast volumes will return to normal in mid-June.
- Client retention for May is higher than forecasted.
- Enrollment counts are monitored daily and remain strong, with only a minimal decrease in membership.
- The situation has revealed more efficient ways to do business and streamline processes; many of these efficiencies will be retained going forward.
- Thank you to the Customer Care Team and the entire team for their hard work, kindness, and compassion; a message of solidarity — we will get through this together.
