May 22 COVID-19 Update: A message from our CEO
Hello team- I hope you’ve had a productive and healthy week. I am happy to report that the business remains strong and retention continues to remain at an all time high. Many of you are wondering when our offices will re-open. We are monitoring developments in various states and will follow local guidance for re-opening. […]
Read MoreMay 15 COVID-19 Update: A message from our CEO
Hi everyone! I trust you have had a great week and that you are staying safe and healthy! Trust me, I know it is challenging working from home day in and day out. I lose track of days and spend more time on Zoom meetings and webinars than ever! I don’t know about you but […]
Read MoreMay 1 COVID-19 Update: A message from our CEO
Hello team- We continue to monitor the affects of COVID-19 on our business. We certainly have our challenges when it comes to adapting to this new normal just like everyone else, but we are encouraged by the fact that we are progressing through this better than expected. Our attrition rate remains below normal and our […]
Read MoreApril 24 COVID-19 Update: A message from our CEO
Hello everyone- Hope you are doing well. We continue to strategically monitor the impacts of COVID-19 to our business. Call and claims volumes are down; industry experts are forecasting these volumes will return to normal in mid-June. We are happy to report that client retention for May is higher than forecasted. We continue to monitor […]
Read MoreApril 17 COVID-19 Update: A message from our CEO
Hello team and happy Friday- We have officially been working from home since March 19- meaning we are completing our forth (or more) week of self-isolation as a company. I know that it hasn’t been easy for any of us but we, as a company, are doing a tremendous job of keeping the wheels turning […]
Read MoreTips for using your Difference Card during the COVID-19 outbreak
FSA UPDATE: OTC drugs and medicines are now eligible for reimbursement without a prescription OTC drugs and medicines are now eligible for reimbursement from your FSA Account without a prescription. In addition, menstrual care products are now considered qualified medical expenses. These changes are effective for purchases made after December 31, 2019. If you previously […]
Read MoreApril 9 COVID-19 Update: A message from our CEO
Hello team- Thank you to everyone that provided feedback and comments through our Work from Home Survey last Friday. We have begun sorting through the results and we happy to see that the majority of you have a optimistic view of working from home. Many of you are grateful that your commute is non-existent and are […]
Read MoreWe’re offering a $2,500 credit to new Difference Card clients
Together, we are facing a truly unprecedented situation like nothing this country has ever seen before. The COVID-19 pandemic is creating a new normal for our families, our communities and, of course, our businesses. While many insurance companies have declared that they will waive out-of-pocket costs associated with any treatment for COVID-19, we at The […]
Read MoreApril 3 COVID-19 Update: A message from our CEO
Hello team- My thoughts and prayers continue to be with you all during these uncertain times. I know the daily news reports weigh heavy on each of us, but I continue to look for the helpers as Mr. Rogers so famously suggested. I think it’s also important to recognize the kindness and resiliency of the […]
Read MoreMarch 27 COVID Update: A message from our CEO
Hello Team, Hope this message finds you safe and well this Friday. First and foremost, I want to extend my thoughts to all of our team members that have family or friends on the front lines of this battle. I am so grateful for the work of our first responders, healthcare workers, sanitization teams, and […]
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